AI Commerce
AI Commerce is a solution suite for IBM Granite and agentic commerce on Sterling OMS. Shopper and operator AI sit on the same Granite and OpenShift engineering stack.
Enterprise Commerce service on IBM Sterling OMS.
AI Commerce is a solution suite. Shopper and operator AI sit on the same Granite and OpenShift engineering stack.
The challenge
AI on Sterling OMS is rebuilt per engagement—shopper concierge, Order Hub assistant, agent tools, and OpenShift deployment—without a collective buyer or engineering story that spans business and platform layers.
IBM Granite and agentic commerce conversations fragment across isolated assistant prototypes. Shoppers, operators, and engineers each get point solutions with no shared model for tool calling, OMS data scope, or production agent hosting.
Sellers still need a collective suite narrative that explains how shopper concierge, operator chat, Granite, agent tools, and OpenShift agent hosting compose on one estate.
What you get
AI Commerce provides a single narrative for IBM Granite and agentic commerce on Sterling OMS. The suite spans shopper and operator AI experiences, Granite integration, OMS AI Agent, custom agent tools, and OpenShift agent deployment.
The suite pairs with AI Agent Platform and Forward Commerce for complete IBM AI commerce conversations.
Capabilities
AI Commerce spans shopper and operator AI on Sterling OMS. Storefront concierge assists catalog and checkout questions; Order Hub assistant supports operator chat on orders.
Operator inventory and availability questions stay on Order Hub. Shopper returns stay on the storefront concierge.
Features
- Shopper storefront concierge
- Order Hub AI assistant and operator inventory chat
- Call Center AI assistant
- IBM Granite integration
- OMS AI Agent
- Custom agent tools
- Adaptive OMS AI Agent
- AI agent OpenShift deployment
- AI Agent Platform engineering suite
Industries
Technology
IBM Sterling OMS, IBM Granite, IBM Sterling Intelligent Promising, Red Hat OpenShift
Common questions about AI Commerce
Is this a full OMS implementation, or a packaged AI suite?
AI Commerce is a packaged AI suite on IBM Sterling OMS—not a replacement for an OMS programme. It explains how shopper concierge, Order Hub and Call Center assistants, Granite, agent tools, and OpenShift agent hosting compose on one estate, so seller and SI teams share one story instead of rebuilding assistants per engagement.
Can we start with shopper concierge, Order Hub chat, or Granite only?
Yes. The suite is composed of shopper concierge, Order Hub and Call Center assistants, Granite integration, OMS AI Agent, custom agent tools, and OpenShift agent deployment. Engagements typically start with the layer that matches the current programme rather than a full-portfolio buy.
Who is this for?
Retail, wholesale, fashion, and consumer-goods teams running or extending IBM Sterling OMS who need a shared Granite and agentic-commerce story, instead of isolated assistant prototypes for shoppers, operators, and engineers.
How do Integration Services and AI Engineering show up in the engagement?
Integration Services covers Sterling OMS, Order Hub, Call Center, Intelligent Promising, and OpenShift agent hosting. AI Engineering covers Granite integration, OMS AI Agent, custom agent tools, and the Adaptive OMS AI Agent. The offering is scoped as one programme with a clear engagement path across both capabilities.
Ready to scope this programme?
If the questions above still leave a gap, talk with the team behind AI Commerce. We will map the offering to your current programme and agree an engagement path before anything is built.
Talk to our expertsAI Commerce suite walkthrough
A short overview of shopper and operator AI on IBM Sterling OMS, Granite, and OpenShift.
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