AI Agent Platform
AI Agent Platform is a validated engineering suite for building and hosting OMS AI agents on IBM Sterling OMS—Granite, agent tools, and OpenShift—not shopper UX alone.
Enterprise Commerce service on IBM Sterling OMS.
AI Agent Platform is a validated engineering suite for building and hosting OMS AI agents, not shopper UX alone.
The challenge
Delivery teams rebuilding OMS AI agents repeat the same Granite endpoint setup, AI Agent DTK configuration, MCP tool registration, and OpenShift deployment wiring on every engagement.
Engineering enablement lacks a suite story that connects model binding, local and container agent stacks, agent flows as agent tools, and production image deployment—with a concrete business example such as Order Hub assistant consumption.
SI and internal delivery programs need a platform brief distinct from shopper-facing AI commerce, focused on how agents are built, extended, and hosted on OMS.
What you get
AI Agent Platform is the engineering suite for building and hosting OMS AI agents. It describes Granite integration, OMS AI Agent, Adaptive OMS AI Agent, custom agent tools, OpenShift deployment, and Order Hub as a business binding example.
Delivery teams reuse platform instead of rediscovering agent architecture on each program. The suite supports internal and SI enablement rather than end-shopper UX alone.
Pair with AI Commerce for client-facing narratives and with Delivery Engineering for local DTK and cloud sync patterns that feed agent development.
Capabilities
AI Agent Platform is the engineering path for OMS AI agents.
Order Hub assistant demonstrates business consumption of the platform—not a separate agent architecture.
Features
- Order Hub business binding example
- IBM Granite integration
- OMS AI Agent
- Custom MCP tool registration
- Adaptive Express chat and Intelligence runtime
- OpenShift agent deployment
Industries
Technology
IBM Sterling OMS, IBM Granite, IBM Sterling Intelligent Promising, Red Hat OpenShift
Common questions about AI Agent Platform
Is this a full OMS implementation, or a packaged engineering suite?
AI Agent Platform is a packaged engineering suite for building and hosting OMS AI agents on IBM Sterling OMS—not a replacement for an OMS programme. It connects Granite binding, agent tools, Adaptive runtime, and OpenShift deployment so delivery teams reuse one platform instead of rediscovering agent architecture on every engagement.
Can we start with Granite, MCP tools, or OpenShift only?
Yes. The suite covers Granite integration, OMS AI Agent, custom MCP tool registration, Adaptive Express chat and Intelligence runtime, and OpenShift agent deployment, with Order Hub as a business binding example. Engagements typically start with the layer that matches the current programme rather than a full-portfolio buy.
Who is this for?
SI and internal delivery programmes on IBM Sterling OMS that need a platform brief distinct from shopper-facing AI Commerce—focused on how agents are built, extended, and hosted, rather than end-shopper UX alone.
How do AI Engineering and Integration Services show up in the engagement?
AI Engineering covers Granite integration, OMS AI Agent, Adaptive OMS AI Agent, custom MCP tool registration, and the Adaptive Express chat and Intelligence runtime. Integration Services covers Sterling OMS, Order Hub as a business binding, Intelligent Promising, and OpenShift agent hosting. The offering is scoped as one programme with a clear engagement path across both capabilities.
Ready to scope this programme?
If the questions above still leave a gap, talk with the team behind AI Agent Platform. We will map the offering to your current programme and agree an engagement path before anything is built.
Talk to our expertsAI Agent Platform suite walkthrough
A short overview of building and hosting OMS AI agents on IBM Sterling OMS, Granite, and OpenShift.
Related insights
Engineering perspectives connected to this service offering.
Article
Building Cloud-Native Order Management Platforms with IBM Sterling OMS
Modern order management requires real-time inventory, resilient integrations, and cloud-native operations. Adaptive Development shares practical lessons from hands-on IBM Sterling OMS implementations across OpenShift and IBM Cloud.
Article
Building Custom Pages in IBM Sterling Order Hub
Custom IBM Sterling Order Hub pages can turn fragmented operational data into role-specific dashboards, accelerating decisions while preserving governance across OMS programs.
Blog
Seamless Orchestration on IBM Cloud: A Professional Guide to Deploying IBM Sterling OMS on Red Hat OpenShift
A step-by-step enterprise guide to deploying IBM Sterling OMS on Red Hat OpenShift (ROKS)—from multi-zone cluster provisioning and DB2 SaaS over VPE to the OMS Operator, OrderHub, Call Center, and IBM MQ with production agent tuning.