Enterprise CommerceIBM Sterling OMS

Forward Commerce

Forward Commerce packages the prepaid shopper journey on IBM Sterling OMS and Sterling Intelligent Promising—storefront, account and tracking, order lifecycle, inventory, promising, and payments.

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Enterprise Commerce offering on IBM Sterling OMS.

Forward Commerce packages the prepaid shopper journey on IBM Sterling OMS and Sterling Intelligent Promising. The suite spans the React storefront, account and tracking portals, order lifecycle, inventory visibility, SIP promising, and payment integration.

The challenge

Retailers replatforming on IBM Sterling OMS still rebuild the same forward-commerce journey on every engagement. Shopper catalog and checkout, account registration and saved addresses, order tracking, prepaid order orchestration, inventory visibility, SIP promising, and payment authorize-and-capture are treated as separate workstreams with no shared architecture or buyer narrative.

Each layer introduces the same risks: credentials exposed in browser channels, consumer identity outside the OMS customer master, shipment status rebuilt outside OMS APIs, inconsistent sales-order lifecycle, availability and delivery-date errors when OMS inventory types are not aligned with Sterling Intelligent Promising, and one-off gateway wiring for every payment program.

Seller and SI teams lack a collective story that explains how storefront, lifecycle, inventory, promising, and payments compose on Sterling OMS without forcing a monolithic delivery or a full portfolio buy.

What you get

Forward Commerce presents a validated prepaid shopper journey.

Capabilities

Forward Commerce delivers a complete prepaid shopper journey on Sterling OMS and Sterling Intelligent Promising.

Order lifecycle orchestration creates and advances prepaid orders.

Features

  • OMS React Storefront
  • Shopper account, registration, and saved addresses
  • Order tracking and shipment visibility
  • Forward order lifecycle and sales-order orchestration
  • Inventory visibility and availability foundation
  • SIP promising, delivery dates, and availability
  • Payment integration and capture patterns
  • Optional AI storefront concierge add-on

Industries

RetailWholesaleDirect-to-ConsumerConsumer Goods

Technology

IBM Sterling OMS

Walkthrough

A short overview of the Forward Commerce suite.

Related insights

Engineering perspectives connected to this solution suite.

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