Store Fulfillment
Store Fulfillment packages BOPIS, ship-from-store, and click-and-collect as one omnichannel fulfillment suite on IBM Sterling OMS and Sterling Intelligent Promising.
Enterprise Commerce service on IBM Sterling OMS.
Store Fulfillment packages BOPIS, ship-from-store, and click-and-collect as one omnichannel fulfillment suite on Sterling OMS and SIP.
The challenge
Omnichannel retailers need store nodes to participate in the same order and inventory orchestration as distribution centers, yet BOPIS, ship-from-store, and click-and-collect are often configured as one-off fulfillment projects on Sterling OMS.
Store pipeline setup, store engagement, SIP promising for pickup and delivery options, and inventory visibility across store and DC nodes are frequently misaligned.
Without a collective suite, every engagement rediscovers how store fulfillment, ship-from-store, and click-and-collect relate to OMS configuration and promising.
What you get
The suite explains how shopper BOPIS, store nodes configuration, ship-from-store, and click-and-collect compose on Sterling OMS and Sterling Intelligent Promising.
Retailers can scope BOPIS-only programs or full store-originated fulfillment while keeping availability, delivery dates, and pipeline design consistent across store and DC nodes.
The collective brief accelerates omnichannel proposals, clarifies package selection for storefront versus fulfillment versus promising layers, and separates store fulfillment from forward checkout and returns suites.
Capabilities
Store Fulfillment connects shopper BOPIS selection to store nodes configuration, fulfillment pipelines, and branch-specific execution for ship-from-store and click-and-collect. The storefront exposes store pickup at checkout; OMS configures store engagement and routes orders to the correct fulfillment branch.
Inventory visibility and intelligent promising supply accurate store and DC availability with delivery dates for pickup and delivery options. Ship-from-store handles store-originated customer shipments; click-and-collect manages customer pickup after store preparation.
Features
- Shopper BOPIS on storefront
- Inventory visibility for store and DC nodes
- SIP promising for pickup and delivery options
- Store fulfillment configuration
- Ship-from-store fulfillment branch
- Click-and-collect fulfillment branch
Industries
Technology
IBM Sterling OMS, IBM Sterling Intelligent Promising
Common questions about Store Fulfillment
Is this a full OMS implementation, or a packaged fulfillment suite?
Store Fulfillment is a packaged omnichannel fulfillment journey on IBM Sterling OMS and Sterling Intelligent Promising—not a replacement for an OMS programme. It ties shopper BOPIS, store node configuration, SIP promising, ship-from-store, and click-and-collect into one validated story so teams do not rediscover those layers on every engagement.
Can we start with BOPIS only, or do we need ship-from-store and click-and-collect as well?
Yes, you can start with BOPIS-only. The suite also covers store fulfillment configuration, ship-from-store, and click-and-collect. Engagements typically start with the layers that match the current programme while keeping availability, delivery dates, and pipeline design consistent across store and DC nodes.
Who is this for?
Retail, fashion, grocery, luxury, and general-merchandise teams running or extending IBM Sterling OMS who need store nodes to participate in the same order and inventory orchestration as distribution centers, instead of one-off BOPIS or ship-from-store projects.
How do Integration Services and Product Engineering show up in the engagement?
Integration Services covers Sterling OMS store engagement, fulfillment pipelines, inventory visibility, and SIP promising. Product Engineering covers shopper BOPIS selection on the storefront. The offering is scoped as one programme with a clear engagement path across both capabilities.
Ready to scope this programme?
If the questions above still leave a gap, talk with the team behind Store Fulfillment. We will map the offering to your current programme and agree an engagement path before anything is built.
Talk to our expertsStore Fulfillment suite walkthrough
A short overview of BOPIS, ship-from-store, and click-and-collect on IBM Sterling OMS and Sterling Intelligent Promising.
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