Forward Commerce
Forward Commerce packages the prepaid shopper journey on IBM Sterling OMS and Sterling Intelligent Promising—storefront, account and tracking, order lifecycle, inventory, promising, and payments.
Enterprise Commerce service on IBM Sterling OMS.
Forward Commerce packages the prepaid shopper journey on IBM Sterling OMS and Sterling Intelligent Promising. The suite spans the React storefront, account and tracking portals, order lifecycle, inventory visibility, SIP promising, and payment integration.
The challenge
Retailers replatforming on IBM Sterling OMS still rebuild the same forward-commerce journey on every engagement. Shopper catalog and checkout, account registration and saved addresses, order tracking, prepaid order orchestration, inventory visibility, SIP promising, and payment authorize-and-capture are treated as separate workstreams with no shared architecture or buyer narrative.
Each layer introduces the same risks: credentials exposed in browser channels, consumer identity outside the OMS customer master, shipment status rebuilt outside OMS APIs, inconsistent sales-order lifecycle, availability and delivery-date errors when OMS inventory types are not aligned with Sterling Intelligent Promising, and one-off gateway wiring for every payment program.
Seller and SI teams lack a collective story that explains how storefront, lifecycle, inventory, promising, and payments compose on Sterling OMS without forcing a monolithic delivery or a full portfolio buy.
What you get
Forward Commerce presents a validated prepaid shopper journey.
Capabilities
Forward Commerce delivers a complete prepaid shopper journey on Sterling OMS and Sterling Intelligent Promising.
Order lifecycle orchestration creates and advances prepaid orders.
Features
- OMS React Storefront
- Shopper account, registration, and saved addresses
- Order tracking and shipment visibility
- Forward order lifecycle and sales-order orchestration
- Inventory visibility and availability foundation
- SIP promising, delivery dates, and availability
- Payment integration and capture patterns
- Optional AI storefront concierge add-on
Industries
Technology
IBM Sterling OMS
Common questions about Forward Commerce
Is this a full OMS implementation, or a packaged journey?
Forward Commerce is a packaged prepaid shopper journey on IBM Sterling OMS—not a replacement for an OMS programme. It covers storefront through payments as a validated starting architecture, so seller and SI teams share one story instead of rebuilding the same layers on every engagement.
Can we start with part of the suite, such as storefront, promising, or payments?
Yes. The suite is composed of storefront, account and tracking, order lifecycle, inventory, SIP promising, and payments. Engagements typically start with the layers that match the current programme rather than a full-portfolio buy.
Who is this for?
Retail, wholesale, direct-to-consumer, and consumer-goods teams replatforming or extending IBM Sterling OMS who need a shared forward-commerce journey instead of treating catalog, checkout, orchestration, promising, and payments as separate workstreams.
How do Integration Services and Product Engineering show up in the engagement?
Integration Services covers Sterling OMS, inventory, and promising. Product Engineering covers the React storefront and shopper account and tracking portals. The offering is scoped as one programme with a clear engagement path across both capabilities.
Ready to scope this programme?
If the questions above still leave a gap, talk with the team behind Forward Commerce. We will map the offering to your current programme and agree an engagement path before anything is built.
Talk to our expertsForward Commerce suite walkthrough
A short overview of the prepaid shopper journey on IBM Sterling OMS and Sterling Intelligent Promising.
Related insights
Engineering perspectives connected to this service offering.
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