Cash on Delivery
Cash on Delivery packages COD-specific OMS payment and delivery patterns with shared lifecycle and integration on IBM Sterling OMS—order lifecycle, external charge recording, transportation, and settlement.
Enterprise Commerce service on IBM Sterling OMS.
Cash on Delivery packages COD-specific OMS payment and delivery patterns with shared lifecycle and integration on IBM Sterling OMS.
The challenge
Cash on delivery and collect-on-delivery models remain common in APAC and emerging markets, yet Sterling OMS programmes often treat COD as a custom payment exception rather than a reusable pattern alongside card authorize-and-capture.
COD requires distinct order lifecycle, external charge recording, delivery integration, and settlement flows that differ from Stripe manual capture at fulfillment.
Buyers lack a suite-level brief that explains how COD payment patterns compose with order lifecycle, payment integration frameworks, and transportation on OMS.
What you get
Cash on Delivery combines shared lifecycle, payment, and transportation. The suite describes collect-on-delivery order models, external charge recording, delivery integration, and settlement on Sterling OMS.
Retailers and marketplaces can adopt COD patterns without abandoning reusable payment and TMS frameworks used elsewhere in the portfolio.
Capabilities
Cash on Delivery delivers collect-on-delivery order models on Sterling OMS with external charge recording and PAID settlement patterns distinct from card authorize-and-capture. Order lifecycle orchestrates COD orders; the COD payment accelerator defines external charge recording and settlement behavior.
Payment integration framework reuses shared gateway patterns; transportation integration handles carrier handoff for delivery completion and cash collection.
Features
- Order lifecycle for COD orders
- Cash on delivery payment pattern
- Payment integration framework
- Transportation and delivery integration
Industries
Technology
IBM Sterling OMS, IBM MQ
Common questions about Cash on Delivery
Is this a full OMS implementation, or a packaged COD payment and delivery suite?
Cash on Delivery is a packaged COD payment and delivery suite on IBM Sterling OMS—not a replacement for an OMS programme. It combines collect-on-delivery order models, external charge recording, delivery integration, and settlement so teams do not treat COD as a one-off payment exception on every engagement.
Can we start with payment rules, delivery integration, or settlement only?
Yes. The suite covers COD order lifecycle, payment patterns, shared gateway frameworks, and transportation for delivery completion and cash collection. Engagements typically start with the layer that matches the current programme, then reuse the same payment and TMS frameworks as additional steps attach.
Who is this for?
Retail, marketplace, grocery, consumer-goods, and logistics teams running IBM Sterling OMS in markets where cash on delivery remains common, who need a reusable COD pattern alongside card authorize-and-capture instead of a custom payment exception.
Is COD a custom payment exception, or a reusable pattern alongside card authorize-and-capture?
It is a reusable pattern. COD still uses distinct order lifecycle, external charge recording, delivery integration, and PAID settlement flows that differ from Stripe manual capture at fulfillment, but it sits on the same payment and TMS frameworks used elsewhere in the portfolio rather than a one-off exception.
Ready to scope this programme?
If the questions above still leave a gap, talk with the team behind Cash on Delivery. We will map the offering to your current programme and agree an engagement path before anything is built.
Talk to our expertsCash on Delivery suite walkthrough
A short overview of COD payment, delivery, and settlement patterns on IBM Sterling OMS.
Related insights
Engineering perspectives connected to this service offering.
Case Study
Cash on Delivery Across OMS, WMS, and TMS: What Breaks Without Orchestration
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